Privacy Policy

Privacy Statement

Protection of your data is a very serious matter for us. We strictly adhere to the rules of the German Telecommunications Telemedia Data Protection Act (TTDSG) and the General Data Protection Regulation (GDPR) of the EU. In the following we inform you in detail about the kind, the extent and the purpose of data collection and the use of your personal data as well as about the processing of your data in states beyond the scope of the above mentioned directives.

1. Collection and use of personal data

Visiting our Internet Site
You can visit our site without having to release any personal data. Our servers automatically store access data as server log without personal reference. This data is used exclusively for the improvement of our service and does not allow any conclusion to your person.

We store these protocols of our web servers and, if necessary, firewall for a maximum of 7 days.

The following data can be temporarily stored in the server log:

  • browser type and browser version
  • used operating system
  • referrer URL
  • time of server request
  • IP address
  • accessed files and pages
  • visitor's country of origin

Contact by means of the contact form
We use your personal data (company, name, address, telephone number, fax number and e-mail address) only for the fulfilment and processing of your request and will not forward the data to third parties.
From the data entered in the contact form, an e-mail is generated via our servers, which is sent to a colleague within the CHT Group depending on the type of your request. This recipient is explicitly instructed to deal with the matter in due time and to delete the mail afterwards.

We store the incoming form data on our servers for a maximum of 25 days and do not transfer the data to any other applications, unless this is necessary for the purpose of processing the order (e.g. for sending documents).

Tax and commercial law obligations to retain data may require us to store it within backup processes.

Registration to myCHT user section
Personal data (like company, name, address, telephone number, telefax number and e-mail address) are collected only if you give them voluntarily for registration in myCHT.
Your data serves your identification and the linked authorisation for usage of the added values offered within the user area, as well as for the communication within the scope of the registration.

You can correct or delete your user account and the data stored there at any time.
When you log in to the myCHT user area, a so-called "session cookie" is set on the device with which you are using the service. This is mandatory for the registration and maintenance of your registration status. Please note the following paragraph '4. Use of cookies'.

If you have given your consent with your myCHT registration to be contacted through CHT by post or e-mail, we will process your data within the CleverReach software for the newsletter dispatch.
For the newsletter dispatch we use the service CleverReach of CleverReach GmbH & Co. KG, Mhlenstr. 43, 26180 Rastede, Germany.
In CleverReach we process the following information about your myCHT profile for the purpose of sending you our newsletter:

  • e-mail address
  • surname
  • gender
  • fields of interests

Further information on data protection at CleverReach can be found here:


You may opt out of these newsletters at any time and withdraw your consent for further mailings. Once you have opted out, we will delete all your data from the CleverReach platform. Furthermore, we understand this measure as a withdrawal of the general declaration of consent to be contacted by us and will implement this accordingly in your myCHT profile.

Before placing orders, registration in the internal myCHT as well as creation of an active customer status at CHT Germany GmbH have to be done first. When creating the customer status, we store your personal data (such as company, name, address, telephone number, fax number and e-mail address) as master data in our SAP system. These master files are used for fulfilling and settling your order. Your data is only passed to a shipping company appointed for delivery if this is necessary for shipment of the goods.

Your order triggers an automatic order confirmation to you, which is sent by us without encryption.

HR and Application Data
For the application process the CHT Group uses the cloud based software workday (

Depending on the vacant position and the location, your applicant data is only visible to authorised employees of the personnel department. In addition, the responsible managers of the department that fills the vacancy have access to the application data.

Workday sends an automatic confirmation of receipt to the applicant by e-mail.

We store the data from your application for the duration of the application process and use it to determine your suitability for the intended job. If you are accepted, we transfer the data necessary for the organization of the employment relationship to the data-protected personnel file. If the application process is completed and it is clear that no employment relationship will be established with us, we will delete this data promptly, but no later than six months after the position has been awarded.

We store data of candidates who appear suitable for other current or future positions within a candidate pool. For this purpose, however, we will contact you again separately and ask for your consent.

If you have applied to us on your own initiative, we will delete your data as soon as we have been able to assess that no employment relationship will come about, but after six months at the latest. You have the possibility to withdraw your unsolicited application at any time or to grant us the right of extended storage.

Applications (direct or unsolicited) can be withdrawn at any time by e-mail to hr[at] You can also request the deletion of all personal data from our system at any time.

2. Analysis services

Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer and allow for an analysis of your use of the website. The information about the use of this website generated by the cookie is normally transferred to a Google server in the USA and is stored there. In case of activating the IP anonymisation on this website, your IP address from Google will be abbreviated within the member countries of the European Union or in other contract countries of the agreement on the European economic area. Only in exceptional cases the IP address is transferred to a server of Google in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information for means of evaluating your use of the website, for compiling reports about the website activities and for furnishing further services using the website and the internet to the website owner. Within the scope of Google analytics, the IP address which was transferred from your browser will not be brought together with other Google data.

More information on terms of use and private policy can be found under resp. under

This website uses Google Analytics with the extension "anonymizeIP()", so that the IP addresses are processed only in abbreviated form to exclude any direct personal reference.

3. Inclusion of third party services and contents

Google Maps
This website uses Google Maps to display environmental maps within our CHT Worldwide section. Cookies are not used for this purpose.

Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use of the data collected automatically and the data you have entered by Google, one of its representatives or third-party providers.

Further information can be found in Google's privacy policy, which you can access here:

YouTube in advanced privacy mode
We use YouTube to integrate videos. YouTube is operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, a subsidiary of Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA. 

The integration of the Youtube videos is done with a YouTube plugin via IFRAME technology. The preview offered in the still image does not require any cookies. However, to view the actual video, the visitors must first allow marketing cookies within their cookie settings.This establishes a connection to the YouTube servers. In the process, the YouTube server is informed which of our pages you have visited.

For more information about the processing of user data, please see YouTube's privacy policy: or

4. Use of cookies

5. Technical support of the website

Within the scope of its service as assigned Web agency for the Internet appearance of the CHT group, a contract exists with the reseen GmbH ( for order data processing in the sense of the article 28 exp. 3 GDPR.

6. Providing information, correction, blocking and deletion

According to the GDPR of the EU and the Federal Data Protection Act (BDSG), you have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data.

7. Contact person for data protection

If you have any questions regarding the collection and use of your personal data, information, correction, blocking or deletion of data, please contact our data protection officer: 


Data Protection Officer
c/o TÜV SÜD Akademie GmbH
Westendstraße 160
80339 München

8. Data security

We protect our website and other systems by technical and organisational measures against loss, damage, access, modification or distribution of your data by unauthorised persons.


You have further questions or need information?

We will be happy to help you.